Customer Support Specialist - Live Chat and Email
Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
At Thedigitalheadhunter, we foster a supportive and collaborative work environment that emphasizes teamwork and a customer-first mentality. We value employees who are dedicated to helping others and providing excellent service.
Career Growth and Development Opportunities
We encourage continuous learning and professional development. Associates are provided with opportunities to advance their skills and take on greater responsibilities as they grow within the company.
Detailed Benefits and Perks
Flexible working hours
Opportunity to work in a dynamic team environment
Employee recognition programs
Compensation and Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Retirement savings plan with company matching
Generous vacation and paid time off policy
Why you should apply for this position today
This role offers a fantastic opportunity to make a positive impact on customer experiences while growing your career in a thriving company. You will be part of a team that is dedicated to excellence and helping customers succeed.
Skills
Strong communication and interpersonal skills
Critical thinking and problem-solving abilities
Technical proficiency in troubleshooting
Ability to manage multiple chats and emails effectively
Responsibilities
Answer incoming chats and emails from customers
Assist customers with troubleshooting and servicing covered products
Identify and address customer needs promptly
Maintain accurate records of customer interactions
Qualifications
Previous experience in customer service or support roles
Strong technical aptitude
Ability to work independently and as part of a team
Education Requirements
High school diploma or equivalent required
Education Requirements Credential Category
High School Diploma
Experience Requirements
1-2 years of experience in a customer service role preferred
Why work in Creve Coeur, MO
Creve Coeur, MO, is known for its vibrant community and ideal location. The area offers a great balance of suburban tranquility and urban access, with numerous parks, dining, and shopping options. It is an excellent place to enjoy a quality lifestyle while working in a supportive and engaging environment
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