Call Center Advisor 1 - Tier 1; Retail (Remote)
Employer Industry: Pet Healthcare Solutions
- Why consider this job opportunity...
- Salary up to $17.50 per hour
- Competitive pay and benefits including medical, vision, dental, and life insurance
- Flexible scheduling and remote work options available
- Employee Assistance Program and pet insurance offered
- Paid parental leave and generous PTO policies
- Opportunity to engage in fun company events and join Employee Resource Groups
- What to Expect (Job Responsibilities):
- Provide first-tier customer service support for inbound calls, addressing client needs and complaints
- Respond efficiently and accurately to callers, ensuring they feel supported and valued
- Engage in active listening, confirming or clarifying information and identifying customer needs
- Resolve billing or shipment issues while updating customer records accurately
- Collaborate with other departments to creatively resolve customer problems
- What is Required (Qualifications):
- High School diploma or G.E.D.
- At least 1 year of customer service experience, preferably in a veterinary clinic or animal-related call center
- Strong computer skills and familiarity with business applications, including Microsoft Suite and Google Suite
- Ability to troubleshoot basic technical issues and multitask efficiently
- Good verbal communication skills with the ability to communicate professionally and empathetically
- How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish
- Previous remote work experience
#PetHealthcare #CustomerService #RemoteWork #CareerOpportunity #InclusiveWorkplace
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