Customer Service Rep (CSR) - Behavioral Health (Bilingual Spanish)
Description
Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Mon-Fri 8am-4:30pm
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.
Rushford Center, one of Connecticuts leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.
Job Summary
Focuses on excellent internal and external customer service. Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions. Commitment to access to services, quality and financial strength of organization.
Qualifications
Qualifications
High School Diploma/GED required
Associates Degree or Bachelor's Degree preferred
Bilingual in Spanish
Minimum of two years- experience in an administrative, customer service or healthcare reimbursement environment
Extensive experience in healthcare customer service considered in lieu of other experience
Strong computer skills including proficiency in Microsoft Office and databases (client accounts software)
Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written)
Self motivated and independent individual willing to work in a team environment
As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:
Medical and dental benefits
401(k) plan with employer match
Generous paid time off with accrual starting on the date of hire, including six paid holidays
Additional voluntary benefits as well as employee discount programs
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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