Teller II (25-15)

Teller II

Location: San Antonio, TX

Job functions:
?Act as the pleasant front-response associate to all entering bank clients, greeting via lobby or phone in a positive, professional manner.
?Cash handling with clients including disbursements & deposits and recording and proofing such transactions in accordance with well-defined routine Bank policies/procedures.
?Accurately conduct all credit and debit transactions to include receiving checking and savings deposits/withdrawals, checking endorsements, and accepting checks for cashing.
?Verify cash drawer, balance, and prepare daily work forms.
?Issue traveler? checks, money orders, savings bonds, and official bank checks.
?Keep proper cash supply on hand and prepare daily proof record while maintaining an acceptable difference record.
?Assist Banking Center Manager in maintaining accurate audit records as required by Banking Center Monthly Checklist and Semi Annual Review.
?Refer client to appropriate banking associate for any product information requests or problem resolution.
?Cross trained to open new accounts and/or assist personal banker with related duties.
?Perform client service transactions including: address changes, performing stop payments, taking check orders, giving account balances, accepting loan payments, maintaining client records.
?May assist in opening/closing procedures and night deposits/ATM transactions.
?Works with other associates to ensure proper lobby management and security policies (including alarm functions, cash control, etc.).

Key Qualifications: ?Polite, courteous, and respectful to all customers. ?Use established procedures and guidelines under direct supervision. ?Resolve basic client questions & problems. Consult or refer more complex issues to superiors. ?Ability to learn the Bank? line of products and services, relying on that knowledge to assist other associates and clients with questions ?Limited decision making ?ability to follow instruction routinely and accurately. ?Knowledgeable in financial institution operating policies and procedures and banking regulations state and federal.

Position requirements: ?High school degree or equivalent (GED). ?6 mos. Cash-handling and customer service experience. ?Formal training in computers, banking, or retail preferred.

Job Duties Percentage:
?75% Teller Responsibilities
?25% Personal Banker Back Up

Job Type: Full-time

Schedule:
?Monday to Friday
?Weekends as needed

Work Location: In person

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