Care Specialist : In-Force Operations

Note: This position will be located in either Bethlehem, PA or Pittsfield, MA. It requires in-person attendance three days per week in the office, typically Tuesdays, Wednesdays, and Thursdays.

Is the opportunity to join a culture where ?We Do the Right Thing,? and ?We Courageously Shape Our Future Together? important to you? If so, Guardian is seeking a talented and motivated individual to join our team as a Care Specialist.

In this role, you will be the heart of the business responsible for handling financial and non-financial transactions and policy changes in compliance with regulatory and business requirements. As a member of our CARE Team, you are part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience.

As a CARE Specialist, you are highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it is also an acronym for Communicate, Advocate, Respond, and Empower ? the actions needed to show CARE.?

The ideal candidate will be well organized with the aptitude to learn a range of straight-forward and complex tasks including payments, policy changes and disbursement processing for multiple lines of business, and with understanding operational and fraud controls and their importance in mitigating risk and achieving business goals. It is paramount that you can show empathy and put the customer first when handling work, contribute innovative ideas for positive change, and desire to stretch to build the skills needed for further job advancement and career plans.

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