Member Experience Associate Travel Advisor

About the position

The position at AAA Western and Central New York focuses on providing exceptional service to members, ensuring their satisfaction and loyalty. Associates are expected to assist with travel planning, sales, and recommendations for AAA products and services, while also maintaining a positive and collaborative work environment. The role emphasizes continuous learning and adapting to industry trends to enhance member experiences.

Responsibilities
? Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA.
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? Actively make recommendations to enhance and improve member or customer travel experience.
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? Provide travel assistance to clients during events causing disruption to their travel.
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? Provide domestic and international planning services for members including hotel & car rental reservations, tour packages, airline tickets, and travel insurance.
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? Collaborate with manager to set individual monthly travel sales goals and create a plan to achieve them.
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? Prospect new business via networking events, cold calling, and social media.
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? Manage client milestones by following the sales lifecycle to increase individual and company member base.
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? Promote and sell AAA products and services, including AAA memberships and credit cards.
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? Provide referrals to Insurance Sales associates.
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? Demonstrate continuous learning and share expertise by keeping current on travel trends and industry news.
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? Establish and maintain effective working relationships with other departments.

Requirements
? Strong knowledge of domestic geography preferred.
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? Working knowledge of computer software and ability to effectively navigate multiple systems.
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? Obtain and maintain required licenses or certifications including Travel Accident and Baggage Insurance.
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? Must be able to work flexible schedule as required to meet business needs.

Nice-to-haves
? Associates or better in Hospitality and Resort Management
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? Prior sales experience.

Benefits
? Medical, Dental, Life and AD&D Insurance
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? Flexible work schedules
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? Pre-Tax & Roth 401(k) plan with company match
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? Health Spending Accounts with company contribution & Flexible Spending Accounts
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? Company Paid Short-term & Long-term disability
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? Paid time off
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? Tuition reimbursement & company-paid training programs
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? FREE AAA membership & travel / product discounts

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