Insurance Customer Service Representative

About the position

As a Customer Service Representative at GEICO, you will play a crucial role in providing exceptional service to our policyholders. This position is based in our Getzville, NY office, where you will be the first point of contact for customers seeking assistance. Your primary responsibilities will include answering billing questions, making policy changes, and offering recommendations to enhance customer satisfaction. We are looking for individuals who are not only problem solvers but also passionate about helping others. This role is ideal for those who thrive in a fast-paced, high-volume call center environment and are eager to learn and grow within the company. At GEICO, we believe in the growth of our associates. Many of our Customer Service Representatives see a base salary increase of 10% within their first year, with top performers potentially earning increases of up to 15%. This position offers a competitive salary of $20.15 per hour, translating to an annual salary of $40,602.25. We value our employees and provide them with the tools and support necessary to succeed in their roles. If you are looking for a career with ample growth opportunities and a chance to make a difference in the lives of our customers, we encourage you to apply and join our team.

Responsibilities
? Answer customer inquiries regarding billing questions and policy changes.
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? Provide recommendations to customers to enhance their insurance experience.
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? Deliver personalized service that demonstrates the value of being insured by GEICO.
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? Maintain a high level of customer satisfaction through effective communication and problem-solving.
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? Adapt to changes in a fast-paced call center environment.

Requirements
? Experience providing outstanding customer service.
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? Effective communication skills with an emphasis on listening and empathy.
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? Ability to work in a fast-paced, high-volume call center environment.
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? Willingness to learn new skills and adapt to changes quickly.
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? Open to feedback for performance and development.
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? Solid computer and multi-tasking skills.
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? Minimum of high school diploma or equivalent.

Nice-to-haves

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period.
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? Paid Vacation, Sick and Parental Leave.
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? 401(k) Plan.
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? Tuition Reimbursement.
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? Paid Training and Licensures.

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