Genworth Financial, Inc. is hiring: Experience Design Researcher in Richmond

Experience Design Researcher page is loadedExperience Design ResearcherApply locations Richmond, Virginia Remote (New Jersey) Remote (New Hampshire) Remote (Maine) Remote (Nebraska) time type Full time posted on Posted 4 Days Ago job requisition id REQ-250120POSITION TITLEExperience Design ResearcherLOCATIONThis position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time.At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed.YOUR ROLEIn your role as an Experience Design Researcher, you will be a part of Genworth?s Experience Design Team. You will play a critical role in mapping out customer sub-journeys, validating hypotheses, and informing the business of customer needs.WHAT YOU WILL BE DOINGConduct product and market research through methods such as surveys, focus groups, usability testing, and other user research methodologies to glean customer insights.Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions.Communicate research findings to stakeholders in a clear and compelling manner through reports, presentations, and workshops.Participate within cross-functional product teams to form hypotheses and identify knowledge gaps.Ideate with design teams to deliver effective solutions across the customer lifecycle.Apply statistical analysis skills to analyze survey data.Partner with the VOC Data and Analytics Team to identify trends across channels and sources.Utilize qualitative and quantitative research skills.Communicate and present information effectively.Create and execute research plans while following established processes.Regularly generate actionable insights via synthesizing, translating, and analyzing multiple data sources.Actively seek ways for continuous improvement in individual and team performance.Facilitate generative ideation workshops.MUST HAVE / WHAT YOU BRINGBachelor's degree in Psychology, Anthropology, Industrial Design or related field.Graduate degree(s) in Human Factors, Anthropology, Human-Computer Interaction Psychology, or any related field.Minimum of 5 years of experience as a UX or human-centered design researcher.Strong interview moderation skills.Solid understanding of human-centered design principles and process.Demonstrate a collaborative and curious spirit for discovering customer needs.NICE TO HAVEKnowledge of the Product Development Lifecycle.Experience in conducting mixed-methods research studies.Working in a shared-service team within an enterprise setting.Operating within a fast-paced agile environment.Working within the financial, healthcare, or insurance industries.Employee Benefits & Well-BeingGenworth employees make a difference in people?s lives every day. We?re committed to making a difference in our employees? lives.Competitive Compensation & Total Rewards Incentives.Comprehensive Healthcare Coverage.Multiple 401(k) Savings Plan Options.Generous Paid Time Off.The base salary pay range for this role starts at a minimum rate of $80,200 up to the maximum of $158,400. In addition to your base salary, you will also be eligible to participate in an incentive plan.
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