Central Operations Representative - Account Processing

About the position

ANB Bank is seeking a Central Operations Representative to join our team in Colorado Springs, CO. This full-time position is designed for individuals who excel in customer service and are committed to building meaningful relationships with our customers and within our communities. The successful candidate will provide support to all bank operations personnel and customers as it relates to operational functions, ensuring the integrity of the bank regarding system input and proper procedures in the adequacy of deposit documentation. This role is crucial in lending support to bank personnel concerning deposit functions and maintaining compliance with regulatory and statutory requirements. The Central Operations Representative will assist in the creation of policies and procedures for all departmental tasks, identifying opportunities to modify processes to meet account processing goals. This includes becoming more efficient, decreasing errors, and minimizing risk exposure. The representative will be responsible for completing various daily, monthly, and annual departmental tasks with accuracy and minimal assistance, such as account setup error reviews, account maintenance reviews, new account reviews, youth account conversions, W8 annual mailings, and CIP violation closures. The role requires maintaining professional and technical knowledge by attending educational workshops, viewing webinars, and analyzing published materials related to the department's tasks. In this position, the representative will work independently or as part of a team to complete departmental objectives, adapting to shifting priorities and responsibilities with ease. Strong communication skills, both written and orally, are essential for effectively interacting with internal and external customers, vendors, and management. The representative will process daily tasks with a high degree of accuracy and must possess a strong work ethic, critical thinking, and problem-solving skills with attention to detail. Additionally, maintaining confidentiality and supporting the company's mission, vision, and values are key components of this role.

Responsibilities
? Provide support to all bank operations personnel and customers regarding operational functions.
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? Ensure the integrity of the bank regarding system input and proper procedures in deposit documentation.
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? Assist with the creation of policies and procedures for departmental tasks.
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? Identify opportunities to modify processes to meet account processing goals, including efficiency improvements and error reduction.
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? Complete daily, monthly, and annual departmental tasks with accuracy and minimal assistance.
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? Ensure regulatory and statutory compliance with departmental tasks.
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? Maintain professional and technical knowledge by attending educational workshops and analyzing published materials.
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? Work independently or with a team to complete departmental objectives.
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? Adapt to shifting priorities and responsibilities within the department.
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? Utilize strong communication skills when interacting with others and making recommendations.
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? Process daily tasks with a high degree of accuracy due to the nature of the departmental tasks.
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? Maintain confidentiality as defined by department standards.

Requirements
? 1+ year of banking or customer service experience, or equivalent combination of education and experience.
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? Strong communication skills, both written and orally.
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? Effective time management and multi-tasking abilities.
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? Knowledge of Bank Secrecy Act (BSA) requirements and other banking regulations.

Nice-to-haves
? Experience in account processing or operational functions within a bank.
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? Familiarity with compliance and regulatory requirements in banking.

Benefits
? Free parking
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? Health savings account
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? AD&D insurance
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? Disability insurance
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? Health insurance
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? Dental insurance
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? Flexible spending account
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? Tuition reimbursement
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? Employee assistance program
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? Vision insurance
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? 401(k) matching
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? Life insurance

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