Product Test Engineer - REMOTE Los Angeles

About FleetUp Founded in 2013 in the heart of Silicon Valley, FleetUp is a global B2B enterprise specializing in software for the Mobility Industry. Offering a competitive salary, great benefits, and the ability to work alongside a diverse team of skilled professionals, FleetUp is excited to welcome new colleagues into our organization. If you are a hard-working individual who is willing to push themselves to their professional limits, FleetUp might just be the perfect environment for you. FleetUp is looking for a Product Test Engineer to join our growing Product Test team. In this remote role, you will have a direct impact on the continued growth and success of our brand. As a Product Test Engineer, you will: • Identify hardware and software solutions • Troubleshoot escalated technical issues • Investigate, diagnose and resolve product issues reported by customers • Work with Tech Support, Customer Success, QA, and Engineering departments to quickly get to the root of reported issues • Provide timely and accurate resolutions to reported issues • Speak with customers through a series of actions to resolve a problem • Follow up with clients to ensure the problem is resolved • Support the roll-out of new applications. • Provide support in the form of procedural documentation • Manage multiple cases at one time • Test and evaluate new hardware and software products • Perform new product hardware validations, hardware testing and platform interface testing including electrical safety checks on products and equipment • Test prototype and pre-production test hardware products to prove the functionality promised by vendors and identify hardware design issues • Setup, execute tests and provide summary reports, insights and analysis • Analyzing test data to identify both hardware and software issues, and report findings • Maintain and improve existing test firmware and test software to achieve validation and debugging goals • Collaborate closely with product engineers and test engineers to improve our products and drive innovation through quality • Perform product reliability tests (Drop / Vibration / Heat) • Make on-site visits to customer locations (both domestic and international) to fix issues • Occasionally work out of FleetUp office (located in Glendale) and remotely Knowledge/Skill Requirements: • 3+ years of product support experience • Strong organizational skills with the ability to manage time • Familiarity with hardware and software test tools • Hands-on experience in understanding the hardware components and functionality based on vendor hardware manuals • Hands-on experience in setting up test environment, drafting test cases and test execution • Experience producing written technical test reports • Strong interpersonal skills to interact and communicate effectively one-on-one and group situations and to build cooperative effective relationships • Experience with automotive industry a plus

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