Teller II (25-15)

Teller II

Location: San Antonio, TX

Job functions:
? Act as the pleasant front-response associate to all entering bank clients, greeting via lobby or phone in a positive, professional manner.
? Cash handling with clients including disbursements & deposits and recording and proofing such transactions in accordance with well-defined routine Bank policies/procedures.
? Accurately conduct all credit and debit transactions to include receiving checking and savings deposits/withdrawals, checking endorsements, and accepting checks for cashing.
? Verify cash drawer, balance, and prepare daily work forms.
? Issue traveler?s checks, money orders, savings bonds, and official bank checks.
? Keep proper cash supply on hand and prepare daily proof record while maintaining an acceptable difference record.
? Assist Banking Center Manager in maintaining accurate audit records as required by Banking Center Monthly Checklist and Semi Annual Review.
? Refer client to appropriate banking associate for any product information requests or problem resolution.
? Cross trained to open new accounts and/or assist personal banker with related duties.
? Perform client service transactions including: address changes, performing stop payments, taking check orders, giving account balances, accepting loan payments, maintaining client records.
? May assist in opening/closing procedures and night deposits/ATM transactions.
? Works with other associates to ensure proper lobby management and security policies (including alarm functions, cash control, etc.).

Key Qualifications: ? Polite, courteous, and respectful to all customers. ? Use established procedures and guidelines under direct supervision. ? Resolve basic client questions & problems. Consult or refer more complex issues to superiors. ? Ability to learn the Bank?s line of products and services, relying on that knowledge to assist other associates and clients with questions ? Limited decision making ? ability to follow instruction routinely and accurately. ? Knowledgeable in financial institution operating policies and procedures and banking regulations state and federal.

Position requirements: ? High school degree or equivalent (GED). ? 6 mos. Cash-handling and customer service experience. ? Formal training in computers, banking, or retail preferred.

Job Duties Percentage:
? 75% Teller Responsibilities
? 25% Personal Banker Back Up

Job Type: Full-time

Schedule:
? Monday to Friday
? Weekends as needed

Work Location: In person

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