Front Office Associate

Job Summary

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RAYUS Radiology, previously referred to as Center for Diagnostic Imaging and Insight Imaging, is in need of a Front Office Associate to integrate into our team. We are committed to challenging the existing norms in radiology by emphasizing its role as a fundamental initial phase in the diagnosis and subsequent treatment. We invite you to collaborate with us and shine brighter as a collective! The position of Front Office Associate involves duties including delivering services to patients and referral sources by responding to phone calls, scheduling appointments, receiving and enrolling patients with a friendly, professional, and honest attitude, and carrying out any other assigned tasks.

The position calls for a full-time schedule running from 12:30pm to 9:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration
? Verifies and records demographic data of patients slated for imaging procedures while facilitating payment arrangements for copays and payment plans
? Manages phone conversations adeptly and with a welcoming attitude
? Fields requests that center associates handle phone calls with appropriateness
? Functions as a bridge between the technologists and the patients awaiting exams, sharing notifications about the scanner's status and any other pertinent clinic information
? Keeps the front office lobby neat by straightening magazines, sorting coffee materials, and helping with general office cleaning
? Acquires office resources on an as-needed basis
? Oversees the availability of informational pamphlets for patients
? Endorses the use of electronic interfaces to showcase visual content
? Concludes confirmation calls while issuing preparation guidance to patients
? Delivers reports, billing information, and medical release forms through fax upon demand

(20%) Insurance
? Verifies patient's insurance
? Validates all exams in advance with the patient's insurance company
? Obtains insurance authorization
? Applying knowledge of insurance companies, including Medicare, to facilitate the acquisition of waivers for authorization ahead of scheduled appointments
? Facilitates the release of information requests for patients, referring offices, medical institutions, legal representatives, and insurance providers in adherence to company regulations

(20%) Scheduling
? Manages transportation, interpreters, and hotel arrangements for patients as required
? Enters and processes orders for patient exams promptly
? Validates that orders are synchronized with the timing of examinations
? Coordinates referrals and confirms the acquisition of the required permissions
? Schedules walk-in patients
? Coordinates the fulfillment of requests for image orders and CDs submitted by referring physicians and patients
? Maintains an exact and current record of referring physicians in the database

(5%) Performs other duties as assigned

Requirements

Required:
? A high school diploma or a comparable credential must be obtained
? Familiarity with the functions of Microsoft Office tools is beneficial for productivity and communication
? Possessing a background in customer service for a period of 1-2 years
? Adept at working with computer applications and word processing

Preferred:
? History of employment in a medical clinic
? Competency in medical vocabulary and a history of working in medical office settings are valuable qualifications for this job
? Insurance knowledge
? Bilingual

RAYUS is firmly focused on providing top-tier clinical services in various U.S. communities, motivated by their deep passion for delivering excellent care to referring providers and patients. RAYUS Radiology is structured around their exceptional medical knowledge, skilled professionals, advanced technological resources, and diverse range of services, all designed to offer the highest standard of patient care.

Our focus is on bringing excellence to the field of health and well-being. Join us in highlighting Radiology Services!

RAYUS Radiology ensures equal opportunities for employment for everyone, regardless of their background or disability status.

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