Customer Experience Supervisor

JCPenney is seeking a passionate and dedicated individual to join our team as a Customer Experience Supervisor. As a leader in the retail industry, we are committed to providing exceptional service to our customers, and we are looking for someone who shares this commitment. In this role, you will have the opportunity to make a positive impact on the overall customer experience by supervising and coaching our team members to provide top-notch service. We are looking for someone with strong leadership skills, excellent communication abilities, and a customer-centric mindset. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Oversee and supervise team members to ensure they are providing exceptional customer service at all times.
Train, mentor, and coach team members on customer service best practices and JCPenney policies and procedures.
Monitor and evaluate customer service metrics to identify areas of improvement and implement strategies to enhance the overall customer experience.
Serve as a role model and exemplify a customer-centric mindset to inspire and motivate team members to deliver excellent service.
Handle and resolve escalated customer complaints or issues in a timely and professional manner.
Collaborate with other departments and team members to ensure a seamless and positive customer experience.
Develop and implement customer service strategies and initiatives to drive sales and increase customer loyalty.
Conduct regular performance evaluations and provide feedback to team members to encourage growth and improvement.
Stay informed on industry trends and customer expectations to continuously improve the customer experience.
Communicate effectively with team members, management, and customers to ensure a smooth and efficient operation.
Ensure compliance with company policies, procedures, and standards of customer service excellence.
Participate in hiring and onboarding processes for new team members to maintain a highly skilled and customer-focused team.
Foster a positive and inclusive work environment where team members feel valued and motivated to deliver exceptional service.
Handle any other duties or responsibilities as assigned by the management team.

JCPenney is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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