Eligibility Specialist

Position: ELIGIBILITY SPECIALIST I - 60036862

Requisition No: 845907

Agency:
Children and Families

Working Title:

ELIGIBILITY SPECIALIST I -

Position Number:

This posting will be used to fill position vacancies in OPS and Career Service.

Current employees will be compensated in accordance with the DCF salary policy.
What you will do:

Families in need and in crisis require time-sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding career could be your opportunity to help those in need make a better life for themselves and their families.

Every minute and every case processed counts for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference. If you are interested in making a difference, please join our TEAM!

This position may require face-to-face contact with clients.
How you will make an impact:

The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for public assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline-driven. Workers must be able to prioritize, plan, and project their work while remaining flexible to frequent changes in the program policy and/or computer-based systems.

The typical duties of a typical day are as follows: ? Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. ? Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. ? Instructing clients in completion of various forms and reviewing the applications and forms submitted for completeness and accuracy. ? Determining program eligibility in accordance with current regulations using a computer-based eligibility system. ? Researching information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed. ? Reporting cases where identity theft or fraud is suspected. ? Advising clients of deadlines, time frames, and necessary actions to be taken. ? Working with clients who may not take the necessary actions within the required time frame. ? Establishing and maintaining multiple electronic files and conducting regular reviews and updates. ? Documenting all communications and contacts with clients. ? Managing an electronic caseload that varies based on community needs, ensuring that accuracy levels are maintained, and cases are processed within specified time frames. ? Computing and authorizing public assistance benefits based on financial and family status. ? Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy. ? Ability to attend an 8 - 12-week mandatory training course. ? Incumbents may be eligible for telework if they are employed with the department for a minimum of three months, have completed training, and meet or exceed all performance expectations. Additional Information/Requirements:

All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process:
Within 3 days of the link being sent by email, the assessment must be completed.
? Typing (TT) ? A test of typing speed, measuring both speed and accuracy with a minimum 30 words per minute
? Basic Competency (CBST) ? A test of basic math, verbal, and communication skills, designed to assess job readiness and trainability.

Language proficiency may be considered in the selection process as determined by Agency needs at the time of selection.

Incumbents may be expected to work during emergency situations or natural disasters.
Candidate Profile must be completed in its entirety:
? Include supervisor names and phone numbers for all periods of employment.
? Account for and explain any?

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