Human Resources Representative

About the position

The Human Resources Representative at Teleperformance USA plays a crucial role in managing the administration of Leave of Absence (LOA) policies, including those mandated under the Family and Medical Leave Act (FMLA), Uniformed Services Employment and Reemployment Rights Act (USERRA), and the Americans with Disabilities Act (ADA). This position is designed to support employees by providing timely and accurate information regarding their leave options and guiding them through the necessary processes. The representative will be responsible for tracking all returns from leave, ensuring compliance with company policies, and documenting communications with employees who do not return on time. Additionally, the role involves creating reports for the Operations team to keep them informed about current LOA statuses. In this position, the representative will answer all leave-related inquiries, ensuring that employees have the resources they need to initiate their leave processes while adhering to service level agreements (SLAs). The representative will leverage their expertise in FMLA processes, particularly concerning intermittent leave, and will be involved in investigating any suspected abuse of leave policies. Monitoring FMLA certifications and the return-to-work (RTW) process for protected leaves is also a key responsibility. The representative will coordinate with management and the employee relations team when abuse is suspected and will track employee compensation and LOAs. This role requires a flexible schedule, as the representative must be available Monday through Friday from 9 AM to 6 PM EST. The ideal candidate will have at least two years of experience in ADA within a human resources context, a solid understanding of employee benefit plans, and proficiency in Microsoft Office and HRIS systems. Excellent interpersonal skills, attention to detail, and the ability to communicate effectively with all levels of staff are essential for success in this role. The representative must also demonstrate strong organizational and time management skills, as well as a dependable attendance record. Background checks, including pre-screenings and drug tests, are mandatory for this position.

Responsibilities
? Answer all Leave related questions and provide employees with information/resources to initiate the leave process while meeting all SLAs
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? Bring expertise in FMLA processes, especially as it applies to intermittent leave, and investigate suspected abuse
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? Monitor FMLA Certifications as necessary
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? Run reporting for Operations regarding current LOAs
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? Monitor the RTW process for all LOAs that are protected, ensuring documentation and tracking of returns
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? Process terminations for employees that do not return from leave
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? Answer fundamental employee benefits questions regarding all health and wellness plans
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? Coordinate with management where abuse is suspected and involve the employee relations team if necessary
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? Track employee compensation and LOAs

Requirements
? At least 2 years of ADA experience working in Human Resources
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? Good understanding of benefit plans and ability to answer basic employee questions
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? Proficient in Microsoft Office (Word, Excel, PowerPoint) and HRIS systems
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? Excellent interpersonal skills with a positive attitude and confidentiality
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? Ability to communicate effectively in English, both verbally and in writing, with attention to detail
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? Excellent organizational skills with the ability to prioritize multiple demands
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? Excellent time management skills
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? Flexible availability to adjust schedule based on business needs
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? Prompt and dependable with an excellent attendance history
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? Must pass mandatory background checks, including pre-screenings, drug tests, and credit checks

Nice-to-haves
? Workday experience

Benefits
? Paid Training
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? Competitive Wages
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? Full Benefits (Medical, Dental, Vision, 401k and more)
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? Paid Time Off
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? Employee wellness and engagement program

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