Room Service Server

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

Room Service:
? Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
? Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
? Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
? Delivers Room Service Orders to guestroom in a timely manner
? Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
? Obtains proper charge authorization or payment for orders delivered
? Completes all necessary paperwork accurately and legibly
? Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
? Cleans and maintains Room Service area and equipment
? Delivers amenities to guestrooms

Refreshment Pantry:
? Inventories guest room Refreshment Pantries to determine consumption by guest
? Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
? Replenishes Refreshment Pantry items consumed
? Inspect Refreshment Pantry contents and maintains freshness of product
? Cleans and maintains refreshment pantry appearance to established standards
? Removes consumed amenity items and/or Room Service trays from guest rooms
? Completes DND/No Service, inventory and in-house guest list paperwork and reports
? Communicates discrepancies regarding Refreshment Pantry usage to Captain
? Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet:
? Retrieves orders for processing of guest valet from guest rooms according to hotel policy
? Verifies accuracy and completeness of information on valet ticket received from guest
? Completes necessary log entries to record receipt of guest valet order
? Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
? Organizes cleaned and processed guest valet orders for return to guest
? Inspects and verifies completeness of valet order being returned to guest
? Returns completed valet orders to guest room according to established hotel procedure
? Completes required log entry to document return of guest valet order to room
? Files valet reports appropriately for documentation and review as necessary

General:
? Completes required set up / preparation, at beginning of shift
? Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
? Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
? Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
? Completes assigned closing duties at end of shift
? Other duties as assigned

General
? Promotes and applies teamwork skills at all times
? Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
? Is polite, friendly, and helpful to guests, management and fellow employees
? Executes emergency procedures in accordance with hotel standards
? Complies with required safety regulations and procedures
? Attends appropriate hotel meetings and training sessions
? Maintains cleanliness and excellent condition of equipment and work area
? Complies with hotel standards, policies and rules
? Recycles whenever possible
? Remains current with hotel information and changes
? Complies with hotel uniform and grooming standards

Qualifications
? High School diploma or equivalent
? One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
? Thorough knowledge of quality food service techniques and standards
? Exceptional guest service attitude and abilities
? Ability to lift and carry food service trays weighting 35+ pounds
? Ability to work flexible schedule to include weekends and holidays

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