Shore Excursions Manager

Welcome to Royal Caribbean Cruises, where we believe in creating unforgettable experiences for our guests. As the Shore Excursions Manager, you will play a crucial role in curating and managing the on-shore activities for our guests, ensuring that they have the best possible experience at each port of call. We are seeking a highly motivated and organized individual with a passion for travel and a strong background in customer service and tour management. If you are looking for a dynamic and rewarding career in the travel industry, this could be the perfect opportunity for you.

Develop and maintain relationships with local tour operators and vendors at each port of call to ensure a variety of high-quality shore excursion options for guests
Create and manage a budget for all shore excursion activities, including negotiating pricing and contracts with vendors
Collaborate with onboard departments to promote and market shore excursions to guests
Train and supervise a team of shore excursion staff, including scheduling and performance evaluations
Ensure compliance with all safety regulations and standards for all shore excursions
Respond to and resolve any guest complaints or issues related to shore excursions in a timely and professional manner
Continuously seek out new and unique excursion options and activities to enhance the guest experience
Monitor and analyze guest feedback and excursion sales data to make informed decisions about future excursion offerings
Coordinate and communicate with ship's captain and crew regarding port information and any changes to itinerary
Assist in the development of shore excursion itineraries for upcoming voyages
Maintain accurate records and reports of all shore excursion activities, expenses, and revenue.

Royal Caribbean Cruises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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