Support Lead

Are you passionate about customer service and excited to make a difference in the lives of others? Five Below is looking for an experienced Support Lead to join our team and help us provide exceptional customer service. This role is ideal for someone who is patient, organized, and enthusiastic about problem-solving.The Support Lead is responsible for leading the customer service team by resolving customer inquiries, managing customer complaints, and providing helpful solutions. This role requires a strong knowledge of our products, a commitment to customer satisfaction, and excellent communication and problem-solving skills.If you have the necessary qualifications and you?re ready to take the next step in your career, we?d love to hear from you!Required Qualifications:? At least 3 years of customer service experience? Proven leadership skills? Strong written and verbal communication skills? Ability to handle multiple tasks simultaneously? Knowledge of customer service best practices? Proficiency in Microsoft Office? Ability to think creatively and provide solutions to customer issues

Responsibilites of Support Lead:

Resolve customer inquiries and manage customer complaints in a timely and professional manner.

Provide helpful solutions to customer issues.

Lead the customer service team by example and mentor team members.

Ensure customer satisfaction by following customer service best practices.

Prepare reports and analyze customer data to improve customer service processes.

Communicate effectively with customers and other departments.

Utilize Microsoft Office to document customer interactions.

Develop creative solutions to customer issues.

Manage phone, email, and online customer service inquiries.

Monitor customer feedback and take appropriate action.

Five Below is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Job!