Full-Time Virtual Assistant – Chat Support & Content Editor (Remote, PH Only) - Contract to Hire
A leading U.S.-based customer service company is looking for a dependable, full-time Virtual Assistant to join our remote team. This role is focused on improving our AI-powered customer support system, including editing and expanding automated responses in Tawk AI and Apollo, uploading relevant forms, and working with managers to ensure every response is revised for the best possible answer.
This is a 90-day remote contract with the potential to become a long-term full-time role.
What You’ll Be Doing:
Log into Tawk AI and Apollo to access and edit the back-end chat system
Review months of past customer chats and AI responses
Improve weak responses — rewrite, expand, or clarify where needed
Add new answers for unaddressed topics
Upload forms and documents that customers need during specific inquiries
Focus on step-by-step, process-based responses (e.g., how to register a vehicle, where to mail checks, how to avoid form mistakes)
Update content related to recent policies (like residency legislation)
Use the Tawk AI improvement dashboard — not the public chat box
Communicate with managers daily in Asana to confirm updates and align priorities
Ideal Candidate:
Excellent written English — clear, friendly, and process-driven
Experience with chat platforms (Tawk.to, Apollo, Intercom, Zendesk, etc.)
Familiar with editing chatbot content and uploading documents/forms
Fast learner who’s confident using SaaS tools or dashboards
Strong communication and attention to detail
Able to work independently but stay highly responsive throughout the day
Previous success working remotely in a U.S.-based role
Schedule:
Monday thru Friday
9:00 AM – 5:00 PM Mountain Time
Who Should Apply:
Individuals only — no agencies
Looking for someone dependable, sharp, and trustworthy
Compensation will be competitive and based on experience, as well as the typical pay range for this type of position.
To Apply:
Please include:
A short note about your experience with Tawk AI, Apollo, or other chat platforms
Examples of how you've improved customer-facing content
Why you think you’d be a great fit for this role
We’re reviewing applicants now — if this role sounds like a match, we’d love to hear from you.
Apply Job!