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CUSTOMER SERVICE REPRESENTATIVE - HOME MEDICAL EQUIPMENT

Remote, USA Full-time Posted 2025-05-22

Job title: CUSTOMER SERVICE REPRESENTATIVE - HOME MEDICAL EQUIPMENT in Wausau, WI at Aspirus


Company: Aspirus


Job description: Job Description:Compassion. Accountability. Collaboration. Foresight. Joy.These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.Aspirus At Home in Wausau, WI is seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team!The Customer Service Representative uses superior customer service skills to respond to call inquiries, promote organization’s products and services, and make outbound calls. Uses professional and independent judgment based on established protocols and program and service scripts. Maintains proficiency in phone systems, software applications, programs and events, promotions, and physician and service referrals provided by the call center.Please note, this is not a remote role.HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeksExperience/Qualifications


  • Knowledge of organization policies and procedures, human resources management practices, and computer systems and applications normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.

  • Secondary education in health related field desired.

  • Five years’ experience in customer service, administrative, sales or communication related field in a fast paced environment required.

  • Clinical environment experience desired.

  • Excellent written and oral communication skills required.

  • Excellent organizational and prioritization skills required.

  • Demonstrates good listening skills.

  • Service representatives must maintain confidentiality and exercise good judgment.

Employee Benefits


  • Full benefits packages available for part- and full-time status.

  • PTO accrual from day one!

  • Generous retirement plan with match available.

  • Wellness program for employees and their families.

Aspirus at Home is a part of the Aspirus health system and is a nonprofit, Medicare-certified home health agency that serves 14 north central Wisconsin counties. We offer services in north central Wisconsin and parts of the UP. Aspirus at Home helps to bridge the gap between the more intensive levels of care received in a hospital, nursing or rehabilitation facility and in client's home. For 60 years we have provided caring support to help people live in their own home as long as possible.Our Mission: We heal people, promote health and strengthen communities.Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 19 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.Click to learn more.


Expected salary:


Location: Wausau, WI


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