Insurance Customer Service Representative

About the position

As a Customer Service Representative at GEICO, you will play a crucial role in providing exceptional service to our policyholders. This position is based in our Getzville, NY office, where you will be the first point of contact for customers seeking assistance. Your primary responsibilities will include answering billing questions, making policy changes, and providing recommendations that enhance the customer experience. We are looking for individuals who are passionate about helping others and are eager to grow their careers in a supportive environment. In this role, you will be expected to deliver personalized service that reflects the value of being insured by GEICO. You will have the opportunity to develop your skills in a fast-paced, high-volume call center environment, where effective communication and empathy are key. As you grow with the company, you will have access to numerous career advancement opportunities, with many associates experiencing a base salary increase of 10% within their first year. Top performers can see increases of up to 15%. We are committed to fostering a workplace that promotes diversity, equity, and inclusion, ensuring that all associates feel valued and respected. Your contributions will directly impact our customers' satisfaction and the overall success of GEICO. If you are ready to take the next step in your career and join a team that prioritizes growth and development, we encourage you to apply.

Responsibilities
? Answer billing questions from customers.
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? Make policy changes as requested by customers.
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? Provide recommendations to enhance customer experience.
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? Deliver personalized service to policyholders.
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? Assist in resolving customer issues and concerns.

Requirements
? Experience providing outstanding customer service.
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? Effective communication skills, with an emphasis on listening and empathy.
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? Ability to work in a fast-paced, high-volume call center environment.
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? Willingness to learn new skills and adapt to changes quickly.
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? Open to feedback for performance and development.
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? Solid computer and multi-tasking skills.
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? Minimum of high school diploma or equivalent.

Nice-to-haves

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period.
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? Paid Vacation, Sick and Parental Leave.
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? 401(k) Plan.
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? Tuition Reimbursement.
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? Paid Training and Licensures.

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