Medical Assistant (Bilingual Required) REMOTE - PST HOURS

About the position

The Medical Assistant - Care Connections will serve as a vital communication link between Molina Healthcare members and their healthcare providers. This role focuses on ensuring members receive quality care by following up after appointments, coordinating care, and assisting with navigating the healthcare system. The Medical Assistant will also perform administrative tasks, manage patient records, and support clinical teams in delivering effective healthcare services.

Responsibilities
? Follow up with members after appointments to ensure quality care and better health outcomes.
,
? Process and follow up on case management and primary care provider referrals for at-risk patients.
,
? Escalate patient issues related to prior authorizations for medications and durable medical equipment.
,
? Communicate lab results and exam findings to members and Primary Care Providers as needed.
,
? Assist with follow-up calls to ensure positive patient experiences and needs are met.
,
? Communicate with Nurse Practitioners regarding member health issues for timely follow-up.
,
? Facilitate care coordination by sending electronic messages/faxes to primary care physicians.
,
? Prepare patient lab result letters and follow up on lab results to close gaps in healthcare.
,
? Fulfill nurse practitioner supply orders and maintain nursing supplies inventory.
,
? Perform administrative tasks including telephone and email inquiries, follow-up documentation, and patient record updates.
,
? Assist with special projects under the direction of the Clinical Integration leadership team.

Requirements
? High School Diploma or GED required.
,
? 1-3 years of clinical experience in family practice, in-home health, primary care, palliative care, or hospice settings.
,
? Basic understanding of patient care, medical terminology, coding procedures, and clinical pharmacology.
,
? Working knowledge of desktop software applications (e.g., Outlook, Word, Excel, Internet, Email).
,
? Ability to lift up to 50 lbs.
,
? Excellent customer service and communication skills (written & verbal).
,
? Ability to work independently or as part of a team.
,
? Strong attention to detail and ability to multi-task and prioritize tasks.
,
? Critical thinking skills to identify issues and problem-solve effectively.
,
? Empathy for working with senior, disabled, and vulnerable populations.
,
? Ability to demonstrate positive working relationships with peers and manage conflict.

Nice-to-haves
? Experience as a Certified Medical Assistant for more than 1 year.
,
? Experience with electronic medical record systems, preferably Epic.
,
? Experience working with underserved populations facing socioeconomic barriers to healthcare.
,
? Bilingual in Spanish, Korean, Mandarin, Cantonese, or Vietnamese.

Benefits
? Competitive benefits and compensation package.

Apply Job!