Customer Care Representative

Benefits:
? License reimbursement
? 401(k) matching
? Bonus based on performance
? Competitive salary
? Opportunity for advancement
? Paid time off
? Training & development

Position Overview:
As an Insurance Customer Care Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities: ? Establish customer relationships and follow up with customers, as needed. ? Responding promptly to customer inquiries via phone and email. ? Providing information about insurance policies, coverage details, and claims processes. ? Assisting clients with policy changes, updates, and renewals. ? Investigating and resolving customer issues or concerns with empathy and professionalism. ? Use a customer-focused, needs-based review process to educate customers about insurance options. Requirements: ? Interest in marketing products and services based on customer needs ? Excellent communication skills - written, verbal, and listening ? People-oriented ? Detail oriented ? Proactive in problem-solving ? Able to learn computer functions ? Ability to work in a team environment ? Property/Casualty insurance license (must be able to obtain, current licensees preferred)

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